Terms & Conditions of Sale for HAORI

WELCOME TO THE HAORI E-COMMERCE WEBSITE (THE "WEBSITE”) OPERATED BY CARRIER SINGAPORE (PTE) LIMITED (HEREINAFTER “CARRIER”, “WE”, “US” OR “OUR”).

THE FOLLOWING PAGES CONTAIN VERY IMPORTANT INFORMATION REGARDING THE CUSTOMER’S AND/OR USER’S (HEREINAFTER “YOU” OR “YOUR”) RIGHTS AND OBLIGATIONS, AS WELL AS TERMS, CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT GOVERN YOUR ACCESS TO AND USE OF THE WEBSITE (COLLECTIVELY, THE “TERMS”). PLEASE READ THEM CAREFULLY.

BY PLACING AN ORDER FOR PRODUCTS AND/OR SERVICES FROM THE WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS AND/OR SERVICES FROM THE WEBSITE IF YOU (i) DO NOT AGREE TO THESE TERMS, (ii) ARE NOT THE OLDER OF (A) AT LEAST 18 YEARS OF AGE OR (B) LEGAL AGE TO FORM A BINDING CONTRACT WITH CARRIER SINGAPORE (PTE) LIMITED, OR (iii) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, PRODUCTS OR SERVICES BY APPLICABLE LAW.


1. Eligibility
You may only buy Products and/or on the Website if You register for a user account.
By placing an online order via the Website, You warrant that:
a) Any information you provide to us is complete and accurate;
b) You are buying Products and/or Services from the Website for Your own personal use only, and not for resale or export;
c) You are a resident in Singapore;
d) You are accessing the Website from Singapore; and
e) In the event of non-compliance with any of the Terms including but not limited trade controls requirements, e.g. sanction requirements, we reserve the right to reject your order and will proceed with full refund within seven (7) working days.

2. Order
a) If Your order is accepted by Us, You will receive a confirmation via email to confirm the purchase of Products and/or Services, and further confirmation on updates of installation.
b) Once Your order is accepted by Us, it cannot be cancelled unilaterally. We reserve the right to accept or reject Your cancellation and impose administrative fee for order cancellation. In the event Your cancellation is accepted by Us, We will contact You on the refund of the amount You have paid (if any) less any administrative fee that We may impose.
c) In the event Products and/or Services purchased online are not in stock after purchase or order confirmation, We will contact You on alternative schedule or advise on refund within seven (7) working days.
d) Deliveries will be made within seven (7) working days from order confirmation and only within Singapore. We will fulfill our delivery obligation to the best of Our ability but You agree that delivery schedule is subject to change and We are not liable to You or anyone for any loss in the event of change of delivery schedule. In the event of change of delivery schedule, We will notify an alternative delivery and installation date.
e) Installations shall be by Carrier appointed contractors. Scope includes installation of split air conditioners for HDB and replacement sets excluding stainless steel brackets, additional optional services, site survey etc.

3. Pricing and Payment
a) All prices, discounts, and promotions posted on this Website are subject to change at Carrier’s sole discretion and without notice. The price charged for a Product and/or Service will be the price advertised on this Website at the time the order is placed, subject to the terms of any promotions or discounts that may be applicable. The price charged will be clearly stated in Your order confirmation email. Price increases will only apply to orders placed after the time of the increase.

Posted prices do not include taxes or charges for shipping and handling, unless otherwise specified. All such taxes and charges will be added to Your total price and will be itemized in Your shopping cart and in Your order confirmation email.
We strive to display accurate price information, however We may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
Promotional discount code must be used in a single transaction. Only one promotional discount code can be applied to one order.

Unless otherwise stated, all prices quoted are inclusive of prevailing Goods and Services Tax in Singapore.
b) Terms of payment are at Carrier’s sole discretion. Invoices are due and payable within the time stated on your invoice. We may charge a late payment penalty of two (2) % per month on undisputed amounts, or the maximum rate permitted by law, whichever is lower. Without waiving any of Our other rights or remedies, We may refuse additional orders and suspend any undelivered Products and/or Services until all overdue amounts are paid in full.

4. Delivery; Title and Risk of Loss
a) We will arrange for delivery of the Products to You. You will pay all shipping and handling charges unless otherwise specified in the order confirmation.
b) Unless designated otherwise, Products are sold EXW (INCOTERMS 2010) Our factory. Risk of loss shall transfer upon shipment from Our factory. We shall retain title to all Products until the receipt of final payment. Delivery dates are estimates only and cannot be guaranteed.

5. Limited Warranty
We guarantee the Products against defects in material or workmanship, under normal use and service, for 12 calendar months from the date of installation plus additional 3 months upon online registration of warranty.

Please refer to the warranty letter for full details of warranty coverage.

6. Limited License
Subject to the Terms set forth herein and all applicable local laws and regulations, Carrier grants You a non-exclusive, non-transferable, personal, limited right to access, use and display this Website and attendant materials and/or to learn about Carrier products, services and opportunities. This authorization is not a transfer of title to the Website and materials contained herein and is subject to the following restrictions: (1) You must retain, on all copies of the Website and materials, all copyright and other proprietary notices; and (2) You may not modify the Website or materials in any way or reproduce or publicly display, perform or distribute or otherwise use the Website and materials for any public purpose, except as otherwise specifically permitted herein. Carrier neither warrants nor represents that Your use of materials on this Website will not infringe rights of third parties not affiliated with Carrier.

7. Reservation of Rights and Ownership
Trademarks, logos and service marks displayed on this Website are registered and unregistered trademarks of Carrier, its licensors or content providers, or other third parties. All of these trademarks, logos and service marks are the property of their respective owners. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the Website without the owner's prior written permission, except as otherwise described herein. Carrier reserves all rights not expressly granted in and to the Website and its content.

8. Disclaimer
The information presented on this Website is for informational purposes only, provided on an "as is" basis, and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Although Carrier puts a lot of effort in keeping the information and documents on this Website accurate, complete and up to date, Carrier makes no representations or warranties of any kind with respect to this Website or its contents. Any reliance on the material on this Website is at your own risk. This Website may contain certain historical information. Historical information is not necessarily current and is provided for your reference only.

9. Changes
Carrier may revise these Terms from time to time. The changes will not be retroactive, and the most current version of the Terms, which will always be located on the Website, will govern Carrier’s relationship with You. Carrier will try to notify You of material revisions; for example, via a service notification posted to the Website. Your continued use of the Website constitutes Your acceptance of any such revisions. You should periodically visit this page to review the current Terms.

10. Restrictions on Use of The Website

While accessing and using this Website, You may not:
a) use any device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website;
b) attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any Carrier server, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means;
c) probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website;
d) reverse look-up, trace or seek to trace any information on any other user of or visitor to the Website, or any other customer of Carrier, including any Carrier account not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or Carrier’s systems or networks, or any systems or networks connected to the Website or to Carrier;
e) use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website;
f) forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Carrier on or through the Website or any service offered on or through the Website;
g) pretend that You are, or that You represent, someone else, or impersonate any other individual or entity;
h) use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Carrier or others;
i) use contact information provided on the Website for unauthorized purposes, including marketing;
j) use any hardware or software intended to damage or interfere, or attempt to, with the proper working of the Website or to surreptitiously intercept any system, data or Personal Information from the Website;
k) interrupt, or attempt to interrupt, the operation of the Website in any way.
Carrier reserves the right, in its sole discretion, to limit or terminate Your access to or use of the Website at any time without notice. Termination of Your access or use will not waive or affect any other right or relief to which Carrier may be entitled at law or in equity.

11. User Submissions
You acknowledge that You are responsible for any material You may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through this Website any content that:
a) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable;
b) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or
c) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam."

If You do submit material, and unless we indicate otherwise, You grant Carrier an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You further agree that Carrier is free to use any ideas, concepts or know-how that You or individuals acting on Your behalf provide to Carrier. You grant Carrier the right to use the name You submit in connection with such material, if they so choose.

Some features that may be available on this Website require registration and/or use of a password. You are responsible for protecting Your password. You agree that You will be responsible for any and all statements made, and acts or omissions that occur, through the use of Your password. If You have any reason to believe or become aware of any loss, theft or unauthorized use of Your password, notify Carrier immediately.

12. Privacy
We respect Your privacy and are committed to protecting it. We shall only use and/or disclose personal data collected from You in connection with Your purchase of Products and/or Services through the Website (i) in accordance with the purposes for which You disclosed the personal data; (ii) in accordance with Your instructions; and (iii) in such manner that ensures compliance with the Personal Data Protection Act 2012.

13. Hyperlinks and Third-Party Sites
Certain website links provided on this Website will launch Internet sites that are not under the control of Carrier. Carrier provides these outside links solely as a convenience to You and the provision of any such link is not an endorsement by Carrier of that site or any of the contents, products, or services contained or offered therein. Accordingly, Carrier makes no representations or warranties whatsoever concerning availability of or content, including sub-links, found on those sites.

When registering for, ordering or purchasing Products and/or Services from any party who’s website link is provided on this Website, You will be entering into an agreement with that third party. In these cases, You should review and understand the terms and conditions posted by such third party, its privacy policy and cookie policy before You register, order or purchase. Except to the extent specifically stated herein, the Terms stated by Carrier herein will not apply in those cases. Carrier is committed to linking with companies that share Carrier privacy concerns. However, Carrier cannot and do not control the way these parties use or collect information or operate their businesses.

14. Disclaimer of Warranties and Limitation of Liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, CARRIER EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE WEBSITE ARE COMPLETE, CORRECT, ACCURATE, USEFUL, RELIABLE OR NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE WEBSITE WILL BE SECURE; THAT THE WEBSITE OR THE SERVER THAT MAKES THE WEBSITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE WEBSITE WILL BE COMPLETE, ACCURATE OR TIMELY.
IF YOU DOWNLOAD ANY MATERIALS FROM THIS WEBSITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS.
YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE. YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE WEBSITE MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK AND THAT THE WEBSITE IS MADE AVAILABLE TO YOU AT NO CHARGE. RECOGNIZING SUCH, YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CARRIER NOR ITS SUPPLIERS OR THIRD PARTY CONTENT PROVIDERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT (INCLUDING BUT NOT LIMITED TO FAILURE OF PERFORMANCE, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, YOUR LOSS OF PROFITS, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OR USE OF ANY RECORD OR DATA), PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE WEBSITE, OR ANY OTHER SITE YOU ACCESS THROUGH A LINK FROM THIS WEBSITE OR FROM ANY ACTIONS CARRIER TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO CARRIER, OR THE DELAY OR INABILITY TO USE THE WEBSITE, OR FOR ANY INFORMATION, PRODUCTS OR SERVICES ADVERTISED IN OR OBTAINED THROUGH THE WEBSITE, REMOVAL OR DELETION OF ANY MATERIALS SUBMITTED OR POSTED ON THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF CARRIER OR ANY OF ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CARRIER BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT OR LOSS OF DATA OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO YOUR PURCHASE OF PRODUCTS AND/OR SERVICES, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNTS PAID BY YOU FOR THE PRODUCTS AND/OR SERVICES SOLD THROUGH THE WEBSITE.

15. Force Majeure
We will not be liable or responsible to You, nor be deemed to have defaulted or breached these Terms, for any failure or delay in Our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond Our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to Our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

16. Indemnification
You agree to indemnify and hold Carrier and their officers, directors, shareholders, employees, contractors, agents, licensors, service providers, subcontractors and suppliers harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Carrier by any third party due to or arising out of or in connection with Your use of the Website and content You supply, and any violation of these Terms.

If You cause a technical disruption of the Website or the systems transmitting the Website to You or others, You agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. Carrier reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by You and, in such case, You agree to cooperate with Carrier in the defense of such matter.

17. No Waivers
The failure by Us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Carrier Singapore (Pte) Limited.

18. Severability
If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

19. No Third-Party Beneficiaries
A person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore, to enforce any of the terms or enjoy any of the benefits of these Terms.

20. Governing Law and Jurisdiction
All matters arising out of or relating to these Terms are governed by and construed in accordance with laws of the Republic of Singapore and You and Us irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Singapore to hear and determine any suit, action or proceeding, and to settle any dispute, which may arise out of or in connection with these Terms.

Last updated: September 20, 2023